Frequently Asked Questions
Everything you need to know about your Epomaker experience.
How long does shipping take for international orders?
International shipping typically takes 7-15 business days depending on the destination and the shipping method selected at checkout. Please note that customs processing may occasionally extend this timeframe.
Are Epomaker keyboards hot-swappable?
Most of our mechanical keyboards feature hot-swappable PCB sockets, allowing you to change switches without soldering. Please check the specific product specifications page to confirm compatibility for a particular model.
What is your return policy for defective items?
We offer a 1-year warranty on our products. If you receive a defective item, please contact our support team within 7 days of delivery to initiate a replacement or repair process.
Do I need to pay customs duties or taxes?
Customers are responsible for any customs duties, VAT, or import taxes levied by their local government. These fees are not included in our shipping costs and must be paid upon delivery if applicable.
Where can I download the software for my keyboard?
You can download the latest drivers, firmware updates, and customization software from our official 'Downloads' page. Ensure you select the correct version corresponding to your specific keyboard model.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your region to ensure a secure checkout process.